FAQ | Jewelry Buy, Sell Factory Diamonds Direct Diamond Exchage Dallas
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FAQ

General Questions

How do I contact you?

You can email us at [email protected]

Where are you located?

We’re located in 69 New York,CA, 1239 USA

What forms of payment do you accept?

We accept all major credit cards, as well as Paypal.

Do you have a different size?

We only have the sizes listed on the product page in stock. We unfortunately only carry limited sizes in stock.

How do I cancel an order?

Write us as soon as possible at [email protected]. Once something has shipped, we can no longer cancel and refund an order.

Something is wrong with my order?

Please contact us as soon as possible at [email protected] Once something has shipped, we can no longer make changes to your order.

Shipping

How do I contact you?

You can email us at [email protected]

Where are you located?

We’re located in 69 New York,CA, 1239 USA

What forms of payment do you accept?

We accept all major credit cards, as well as Paypal.

Do you have a different size?

We only have the sizes listed on the product page in stock. We unfortunately only carry limited sizes in stock.

How do I cancel an order?

Write us as soon as possible at [email protected]. Once something has shipped, we can no longer cancel and refund an order.

Something is wrong with my order?

Please contact us as soon as possible at [email protected] Once something has shipped, we can no longer make changes to your order.

Will I fit into a garment listed as one size/free size?

Our one size garments are items that are meant to be worn oversized, are free flowing or adjustable. If you wear a size small to large, these items will generally fit you. Please check our measurements and size guide! We list out model’s measurements as a reference.

DIAMOND CARAT WEIGHT

What is diamond carat weight?

According to the American Gem Society, carat is the unit of measurement for the physical weight of diamonds. One carat equals 0.200 grams or 1/5 gram and is subdivided into 100 points. For comparison, in units more familiar in the United States, one carat equals 0.007 ounce avoirdupois.

How much does a diamond carat weight?

Simply put, 0.2 grams.

In other terms, carat is the unit of measurement used to describe the weight of diamonds. One carat is equal to 0.2 grams, or 0.007 ounces (avoirdupois). Five carats equals 1 gram, and 141.7 carats equals 1 ounce.

What forms of payment do you accept?

We accept all major credit cards, as well as Paypal.

Do you have a different size?

We only have the sizes listed on the product page in stock. We unfortunately only carry limited sizes in stock.

How do I cancel an order?

Write us as soon as possible at [email protected]. Once something has shipped, we can no longer cancel and refund an order.

Something is wrong with my order?

Please contact us as soon as possible at [email protected] Once something has shipped, we can no longer make changes to your order.

Will I fit into a garment listed as one size/free size?

Our one size garments are items that are meant to be worn oversized, are free flowing or adjustable. If you wear a size small to large, these items will generally fit you. Please check our measurements and size guide! We list out model’s measurements as a reference.

DIAMOND CLARITY

What is the best clarity for a diamond?

Evaluating diamond clarity involves determining the number, size, relief, nature, and position of these characteristics, as well as how these affect the overall appearance of the stone. If you are trying to determine what is the best clarity for a diamond, remember that no diamond is perfectly pure. But the closer it comes to purity, the better its clarity.

What causes inclsusions?

Small crystals can become trapped in a diamond when it’s forming. Sometimes as a crystal grows, it can develop irregularities in its atomic structure. The size, position and visibility of inclusions can have a significant impact on diamond clarity.

What forms of payment do you accept?

We accept all major credit cards, as well as Paypal.

Do you have a different size?

We only have the sizes listed on the product page in stock. We unfortunately only carry limited sizes in stock.

How do I cancel an order?

Write us as soon as possible at [email protected]. Once something has shipped, we can no longer cancel and refund an order.

Returns/Exchange

How do I contact you?

You can email us at [email protected]

Where are you located?

We’re located at 5757 Alpha Road, Suite #250, Dallas, TX 75240

What forms of payment do you accept?

We accept all major credit cards, as well as Paypal.

Do you have a different size?

We only have the sizes listed on the product page in stock. We unfortunately only carry limited sizes in stock.

How do I cancel an order?

Write us as soon as possible at [email protected]. Once something has shipped, we can no longer cancel and refund an order.

Something is wrong with my order?

Please contact us as soon as possible at [email protected] Once something has shipped, we can no longer make changes to your order.

Will I fit into a garment listed as one size/free size?

Our one size garments are items that are meant to be worn oversized, are free flowing or adjustable. If you wear a size small to large, these items will generally fit you. Please check our measurements and size guide! We list out model’s measurements as a reference.

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HAVE QUESTIONS?

5757 Alpha Road Suite #502 Dallas,TX 75240
214-755-1806

 

 

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